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GUARANTEES, EXCHANGES AND RETURNS

Quality guarantee

We only sell products of the highest quality and we have in our catalogue also the best brands which we have been selecting since 1984 through experience and the clients feedback so quality is insured.
Some examples are: Begoña Cervera, Bloch, Capezio, Filigrana, Rummos ... brands of recognized quality and prestige.
We also have our own product line named TAMARA. This products have a quality / price relation, unbeatable.
All our items are fully guaranteed against manufacturing defects.

Changes and refunds of wrong items or items with manufacturing defects:

All our products are guaranteed against manufacturing defects. Although we make an individually supplementary control of all the products before shipping them, if you find some problem or manufacturing defect, we will proceed to change the product.
Possible shipping costs derivate cause this reason are totally free for the customer and they will be paid by Tamara Flamenco Dance.

Important: The company undertakes to change the defective or wrong item for a new one the same as the customer requested. The customer will not be able to ask to be sent another item different from the one that the customer bought, nor another model, size, color or size. We will send exactly the article that the customer requested in his original order with the same characteristics.
If the customer wants another item or different characteristics, it is considered a change of article and in this case, the customer will have to pay the shipping costs.

Changes and refunds of items in good conditions:

- All shipped products that they were in stock have a period for exchange or refund within 15 days after receipt of your order only if the product has not been used and it is in perfect conditions. Shipping costs derivate cause of this reason will be paid by customer.
Exceptions: Product that can be in contact with private parts: bodies, maillots... cannot be refund because of hygiene reasons


- Items manufactured by order or customized products cannot be exchanged or refund.


- Products liable to be one-time use like hats, dance canes, flamenco dresses: this products can be changed in size but they can NOT be refunds.


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