SHIPPING AND DELIVERY TIMES

How are shipping costs calculated?

Shipping costs are calculated automatically based on the weight and destination country.
This is like that to help our customers to reduce shipping costs as those costs are based in range of weight (kg) and not in number of items.
For example, in many cases the 2nd or 3rd item can be sent without increasing free shipping rates. For example, shipping cost to Spain (peninsula) is 5.95€ up to 3 kg (or equivalent volume) and the price up to 3 Kilograms in Europe oscillates between 15€ and 19.90€ for a large number of countries in the European community.
Use this advantage ordering multiple products at once (for example ordering with a friend) to reduce shipping cost.

Can I pick up my order at the physical store and save shipping costs?

Of course, In addition you can meet talk with us ;)

What is the products delivery time?

As we have physical warehouse, we have as much as possible, a large stock of most requested products. Nevertheless, most of our products are very customizable and that makes impossible to have stock of all sizes and colors. To know stock, please contact us .

In this way:
- Items in stock: They will be shipped on working days (Monday to Friday, not public holidays). If the order and payment arrive before 13:00, we will ship the order that same day if it is working. If received later than 13:00, it will be sent the next working day. 


- Items needed to be manufactured:To know the time required, see the product sheet. If this is not specified, please contact us before placing your order to ensure the deadlines. 

IMPORTANT:

- The manufacture deadlines are provided by the manufacturer himself, they are approximate and it´s important to note that we depend on him to respect the deadlines. Anyway, Tamara Flamenco Dance commit to take care of his customers and in this way we always try that deadlines are respected by the manufacturer.

The factories close for holidays:

- During the month of August

- From December 24th to January 6th.

These days don't count for the usual time of manufacture of the product because the factories are closed. Keep this in your mind if you make your order.


NOTE: bank transfers may take 2-5 days to be received. The shipping time (and, if necessary, manufacturing times), start counting after payment is recipe in our bank.

What is the delivery time?

It depends on the type of shipment and country selected. You can see the delivery times of each one when you select it on the web.

As approximate estimate:

National Shipping:

 

Standard: 24h to 48h workdays

Express: 24 working hours

Islands: 2 to 4 working days approximately

 

The delivery time of the company in all services is from 9:00 to 19:00. For urgent shipments with a deadline, please contact us to see if your request is possible and in such case, offer a quote.

 

International deliveries:

SEUR (standard service): Europe: 3-5 days

SEUR (urgent service): Europe: 2-3 days, Rest of the world: 3-5 days

Shipping on Easter:

Mondays, Tuesdays and Wednesdays we will only be able to send orders received on the same day before 11:30. Thursday and Friday the company will be closed. Orders received later than Wednesday at 11:30 will be shipped on Monday of the following week.

Will I be notified when my order will be sent?

 Yes. You will receive an email with a notification (with the necessary data for package tracking) when your order has been shipped . 

Important: Tamara Flamenco will notify the customer when your package is shipped. It is the customer's obligation to be attentive to the arrival of the package and make sure that there are no incidents in the delivery (if there are incidents, do not hesitate to contact us). If the parcel returns to the shop because the delivery could not be made, the customer must pay for 2 shipments (the return here and the return of the parcel). This is because the carrier charges each trip of the package. We hope you will be understanding and we ask you to please follow up on your shipment. 

I need to send an order to another address (different to my profile address), is it possible?


Yes there is no problem. You just have to write this new address in the shipping information step. If for any reason you want to change this address after order it is done, please contact us.

If some product has a problem, do you exchange it?

Of course, we always guarantee the quality of our products.

Do you ship outside of Spain?

Yes, we have an extensive experience in international shipping and we work with the best shipping companies. Note that if you live outside of the European Union, your country´s customs could apply extra duties.

Can I specify a delivery time frame?

This service it is not available. Transport agency will deliver the parcel in the daytime. Please take this in mind when choosing the sending address.

Shipping, Exchanges and Returns

We ship internationally.

Free Shipping: to get free shipping you only have to place an order for an amount greater than the amount stipulated at any given time (you can check it in the top bar). At this moment, it is only possible to get it for national shipments (Spain and Portugal).

Shipping costs: you can see the amount during the purchase process (shipping step) after entering your address.

Our products have an exchange or return period of 15 days after delivery if they have not been used and are in perfect condition.

Return shipping costs arising from a manufacturing defect will be covered by tamara flamenco. Those arising from changes or returns that are for another reason will be borne by the customer.

No returns will be accepted:

- Articles made to order / custom made to order or custom made by the customer.

- Articles that by their characteristics are likely to have a very punctual use (shows, fairs, pilgrimages, Easter, weddings, etc.) can only be exchanged for another size, size or color.

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Shipping, Exchanges and Returns

We ship internationally.

Free Shipping: to get free shipping you only have to place an order for an amount greater than the amount stipulated at any given time (you can check it in the top bar). At this moment, it is only possible to get it for national shipments (Spain and Portugal).

Shipping costs: you can see the amount during the purchase process (shipping step) after entering your address.

Our products have an exchange or return period of 30 days after delivery if they have not been used and are in perfect condition.

Return shipping costs arising from a manufacturing defect will be covered by tamara flamenco. Those arising from changes or returns that are for another reason will be borne by the customer.

No returns will be accepted:

- Articles made to order / custom made to order or custom made by the customer.

- Articles that by their characteristics are likely to have a very punctual use (shows, fairs, pilgrimages, Easter, weddings, etc.) can only be exchanged for another size, size or color.

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Tamara Flamenco Club

With each purchase you will accumulate points that you can redeem for exclusive discounts on your next purchases.

You can convert your points into discounts in your customer account by selecting the option "convert points into discount".

Once you have done this, a discount voucher will be generated and you will be able to add it to your shopping cart.

30-day minimum price guarantee

In Tamara Flamenco we guarantee the lowest price on all our articles of Flamenco dresses and Flamenco Dance until 30 days after your purchase.

This way, you can buy with total confidence and peace of mind as we will always offer you the best prices on the market. So if you make a purchase of an item on our website and then you find it cheaper, we will refund the difference.
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Size Guide

This product does not have a size guide because:
A) It is one size fits all.
B) It is completely custom made, so you must contact us to indicate the exact centimeters.
C) It uses a standard sizing system without a specific guide.

If you still have doubts about the size to choose, please contact us so we can advise you.

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If you find it cheaper we will refund the difference
+40 Years of experience,
Physical Store in Jerez since 1984
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